Digs And Threads Customer Service

Customer Service

Digs And Threads's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at CustomerService@DigsAndThreads.Com. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

SHIPPING COST

Shipping charges are based on weight. As you add items to your shopping cart you might see the shipping cost go up because the weight is going up. Shipping cost is based on U.S. Postal Service Priority Mail rates so your package will arrive quickly and in great condition. If you are concerned that the shipping is too high for your order, please contact us and we will check that it matches actual shipping cost. The following are applied rates based on weight of package:

0-1 pound = $4.00

1-3 pounds = $8.00

3 and up = $12.00

INTERNATIONAL ORDERS

International shipping rates are based on U.S.P.S. Global Priority Mail rates and Airmail rates where Global priority is not offered.

HANDLING

And don't worry, we won't be slacking on packing either. As you can read from our (favorite) customers' comments, we do an excellent job at packing your item so it arrives in perfect condition at your doorstep.

REFUNDS AND RETURNS

If the item shows up broken or damaged (heaven forbid), or it does not fit or you just don't like it AND you haven't used it, we will pay for your shipping to return the item back to us and we will give you a 100% refund plus shipping cost.

MULTIPLE ITEMS

If buying multiple items, we will try to pack together, but there may be some instances where items will be shipped seperately.

"Recieved super quick!! Thank you so much!!!" -Jerry, Enumclaw, WA

"Fast Shipping, Beautiful shoes" -Deziray, Medical Lake, WA

"Package arrived. It is seller who I can considerably trust. I recommend this" -Kimiko, Aichi, Japan

"FAST SHIPPING, NICE SHOES :-)" -Melissa, Walla Walla, WA

"WOW great item,... - PERFECT & Fast shipping" -Francesca, Portland OR

"Received... very quickly! Great service!! Thanks!" -Mark, Matthews, NC

"HIGLY RECOMENDED SELLER FAST SHIPPING VERY HAPPY THANKS**" -Rebbeka, Norwalk, CT

"wonderful seller, wonderful transaction, best shipping EVER! thanks!!" -Amber, Chattanooga, TN

"quick shipping, nice transaction- thanks!" -Thomas, Tempe, AZ

"Great transaction. Fast shipping. Will do business again!" -Jody, Mesa, AZ

"great boot's fast shipping. thank you.*" -Edward, Sewaren, NJ

"Fast delivery & just as described! Love the shoes! Thanks " -Jeanne, Holdrege, NE

"Wow great shipping! Necklace is so nice! Thanks!" -Nicloe, Honolulu, HI

".......SUPER FAST SHIPPING! GREAT SELLER!" -Jiame, Tulare, CA

"Exactly as advertised, speedy delivery. Thank you!" -Kathi, Spring, TX

To obtain the status of an order, enter the confirmation number and click Go!.

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